Cloudless Support

Answers to the most common questions. Can't find yours? Email us — we read everything.

Email support

Why can't I connect my bank?

By design — Cloudless never connects to banks. You enter spending manually in seconds, scan a receipt with the camera, or import a CSV statement you download yourself. That's why your data can never leak: we never have it.

How does the daily number work?

Income − fixed costs − savings, divided by the days of the month. Spend less than today's number and the rest rolls into tomorrow; overspend and tomorrow absorbs it.

How do I move my data to a new iPhone?

Settings → Encrypted backup → set a passphrase → Export, and save the file to your iCloud Drive. On the new device: Restore, pick the file, enter the same passphrase. Without the passphrase the backup cannot be opened — by anyone.

How do I cancel my subscription?

iOS Settings → your name → Subscriptions → Cloudless → Cancel. Your data stays on your device either way.

The receipt scanner read the wrong amount

Scanning happens entirely on your device. If a total is misread, tap the amount and correct it with the numpad — and email us the receipt layout (not the receipt itself!) so we can improve.

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